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john webster's avatar

Short election cycles (alluded to) has meant that (following Blair's imposition of Cabinet Government and the hollowing out of the officer cadre force) long term planning has been decimated in publkic services.

The introduction of IT systems and 'automated responses' has actually insulated officers from dealing with complaints and thereby the pressure on organisations to resolve them.

I used to deal with complaints many years ago and always told my staff that there is NO substitute for experiencing bad temper from complainants when things go wrong and they - as ambassadors for the organisation I worked for - had to learn how to cope with it. Within reason, the bad temper of 'the public' educated staff about their own importance and motivated them in the job they did. Insulating people through 3rd party machines from complaints actually means that there is no ownership of problems and less urgency in their resolution.

It may be that an AI system will produce a better response. I await with interest.

Monsieur de Combourg's avatar

"Terrible massacres of Christians in 1850 in Mount Lebanon and in Damascus are reckoned by some historians to mark the beginning of the modern Middle East."

In fact the events Aurelien refers to happened in 1860, not 1850. There were precursor conflicts and massacres between the Maronite Christians and the Druze (backed by the Ottomans) in 1842 and 1845, but the big war, with ethnic cleansing and massacres from Mount Lebanon to Damascus, was in 1860.

It was a rather big affair as it ended only with European intervention, the French coming to prevent Maronites from being exterminated to the last, the British to pursue their intrigues with the Druze and impede the French from gaining too much influence, and the Austrians and Prussians not to be left entirely out of the game. Italy and Russia followed later. It was the main military - diplomatic question in Europe and the Near East in the early 1860's, from which the seeds of the future State of Lebanon resulted. Mount Lebanon became a European protectorate and, as Aurelien righty says, this was "the beginning of the modern Middle East" (or Proche Orient).

Now in the West whether it happened in 1850 or 1860 might appear as point of detail. Who cares, even among history buffs such as us readers of this blog? But in Lebanon and Syria, grandmothers, taxi drivers, shopkeepers, manual workers and everybody else still has detailed opinions about the exact sequence of events in 1860. (Well, I don't know about the tik tok generation, but everybody above 30 for sure).

One immediately reduces his credibility by mentioning 1850 as the date of the big massacres. It's like saying that the London Blitz started in 1930 instead of 1940 and then expecting that your opinions about World War II will still be heard.

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